tag:blogger.com,1999:blog-8936197049471406103.post2662017440432006843..comments2023-03-10T08:27:06.506-05:00Comments on Sarah Reviews Stuff Here: Sarah Reviews Woodburners TwoSarah, Goon Squad Sarahhttp://www.blogger.com/profile/18245659086215969972noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-8936197049471406103.post-91356272632955205262011-12-05T14:22:52.738-05:002011-12-05T14:22:52.738-05:00Just bought two inserts from Woodburners Two.
The...Just bought two inserts from Woodburners Two.<br /><br />They did not leave a registration card for me to register with the manufacturer, Travis Industries for the first insert + the guy was in a hurry to leave and gave me no instructions to "burn" the fireplace with windows open due to smell.<br />The second insert was missing the front. The salesman, Terrence, "forgot" to order it. The insert does not work also, and keep calling them, but no one would come on line.<br />I will just go in on Saturday and throw a fit - maybe then I will get some attention!Pianoreply@blogger.comtag:blogger.com,1999:blog-8936197049471406103.post-91207265720265352292011-10-27T11:03:29.459-04:002011-10-27T11:03:29.459-04:00We used WB2 when we went from real logs to gas log...We used WB2 when we went from real logs to gas logs 6 years ago. Our firebox is fairly small. They installed 21" gas burner. We had issues with it every Fall. It was replaced once and then last year the "tech" said they didn't carry 21" anymore and installed 24". Well that was a very tight fit. We had issues again this year and found out the 24" had a leak. They then stated only an 18" should be installed and that's why we had problems all these years! They had our firebox dimensions from day one...it took all these years to get corrected? And it did cost us several $100s in the long run.<br />Customer service and leaving vmails? Non-existent...days if never get callbacks unless we initiated again. I had a friend with the same issues.<br />Anyone recommend another store for future support?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8936197049471406103.post-92057467476996633092010-11-15T09:44:28.073-05:002010-11-15T09:44:28.073-05:00Thanks for the candid review Sarah. I was just abo...Thanks for the candid review Sarah. I was just about to call them for a Gas Fireplace Service .... but don't think I will do so now.<br /><br />Would really like to know who you ended up going with and how your experience was.<br /> <br />ThanksMayankhttps://www.blogger.com/profile/08665167290920821496noreply@blogger.comtag:blogger.com,1999:blog-8936197049471406103.post-40432170047532626332010-10-21T16:00:17.547-04:002010-10-21T16:00:17.547-04:00I also have had problems with Woodburners Two. Fo...I also have had problems with Woodburners Two. Fours years ago, I went through a whole house renovation and had three fireplaces installed by this company (installing gas inserts into three existing fireplaces). They also digged up a gas line so I could convert my electrical stove to a gas stove. Since then, two of my fireplaces did not work using the remote control.... and yes, I changed the batteries. I called them so many times and experienced the same thing..... rude customer service. <br /> Who did you end up going for the service? I would appreciate you sharing this information so I can use my fireplaces this winter. Thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8936197049471406103.post-29039642766901300962010-05-20T14:25:41.108-04:002010-05-20T14:25:41.108-04:00i love reviews like this. i write them too. i usua...i love reviews like this. i write them too. i usually put 'em on my main blog, though.Magpiehttps://www.blogger.com/profile/15460136246441367993noreply@blogger.comtag:blogger.com,1999:blog-8936197049471406103.post-25698570473319877002010-02-24T11:49:53.055-05:002010-02-24T11:49:53.055-05:00Intersting experience and story. I'mlooking i...Intersting experience and story. I'mlooking into Lopi gas inserts and called Woodburners Two this morning (Wed) at 11:30 and got their answering machine. Maybe they are too busy to answer the phone ;-)<br /><br />So... where did you end up going for service?Anonymousnoreply@blogger.com